Job Description - Digital Solutions Trainee EngineerJob Title: Digital Solutions Trainee EngineerDepartment: Digital SolutionsLocation: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally)Reports To: Digital Solutions Team LeaderAbout ZEISSZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions.Job OverviewWe are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.Key ResponsibilitiesTechnical Support and TroubleshootingProvide remote technical support to customers and internal teams via phone and digital platforms.Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements ..... full job details .....