Client Success andamp; Digital Service Manager - Insurance - Permanent Our client, a global specialty insurance broker, is looking for a Client Success andamp; Digital Service Manager to help shape and lead their digital service capability during a major transformation. This is a unique opportunity to work in a fast-paced, digital environment to drive maximum value from new and existing product offerings. You''ll be great for this role if: You are passionate about working closely with valued clients, to onboard and respond to client needsYou enjoy getting hands-on-resolving client and admin issues, helping onboarding teams, and working across PMO and client supportYou''ve managed vendor relationships, including defining KPIs and overseeing ticket resolutionYou can manage enhancement requests and feed them into agile product backlogsYou''ve worked solo or in lean teams and are comfortable leading both the design and delivery of service functionsYou have hands-on experience building or managing ITIL/ITSM processes in digital or SaaS environmentsYou''ve worked in digital service management, ideally in insurance, broking, or InsurTech environmentsYou have knowledge of Agile, Scrum, or Product Ownership frameworks This is a permanent opportunity paying £80,000 - £110,000 + bonus (15-20%). The role offers hybrid working, with 3 days per week in a London office.Client Success andamp; Digital Service Manager - Insurance - ..... full job details .....