https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies-recruitment--51958289-4adb-448e-a8b4-29e74ca38107 RSS feed for Digital Service Desk Team Leader at Randstad Technologies Recruitment. en-gb Sat, 13 Jun 2026 14:34:46 GMT https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies-recruitment--51958289-4adb-448e-a8b4-29e74ca38107 https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies-recruitment--51958289-4adb-448e-a8b4-29e74ca38107 Sun, 07 Jun 2026 23:00:00 GMT Location: Chelmsford | Salary: £20 - £23/hour Negotiable | Type: Contract | Job Title: Digital Service Desk Team Leader Location: Norwich or Chelmsford (Hybrid / Base options available) Job Type: 3-Month Contract (Full-time, 37.5 hours per week) Salary: Competitive (Dependent on Experience) About the Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development. Ticket & Queue Management: Oversee the full incident lifecycle, ensuring high-quality triage, effective workl... Contract