Digital Platform Lead - Customer Service Group (12 months FTC/Secondment)

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe''s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We''re looking for a proactive and collaborative individual to take day-to-day ownership of our digital hub for Customer Service colleagues, ensuring the platform continues to evolve, scale and deliver a high-quality experience for all CSG colleagues. Sitting within CSG Creative, you''ll help shape the platform roadmap, uphold design and UX standards, and streamline how teams across CSG engage with CSG Home.CSG Home is our central digital hub for Customer Service Group colleagues - a single, simplified destination that brings together learning, communications, incentives, tools and day-to-day operational support. Built and owned by our creative team, CSG Home streamlines how colleagues find information, stay informed and engage with the latest updates, while offering a personalised and intuitive experience powered by Webflow.What you''ll do: Take overall accountability for the strategic plan for CSG Home and the underpinning delivery plan, including prioritisation, long term vision and ensuring the platform continues to evolve in line with business needs. Coordinate the CSG Home governance process, helping streamline decision-making, clarify ownership and maintain accurate documentation. Support the development and ..... full job details .....