Digital Operations Manager - Fraud and Payments

Contract: Fixed Term Contract / Secondment What you''ll be doing Working in the Digital Operations team you''ll collaborate with various teams across the business as well as suppliers. You''ll monitor, manage, and coordinate the operational delivery of our online customer offer. This involves everything from troubleshooting website issues and managing online fraud risk to analysing data to gain insight into how we can make the service better. Key responsibilities Build and maintain senior partner relationships, working cross functionally across multiple teams and third-party suppliers. Lead the operational delivery agenda for your areas. Build and maintain senior partner relationships, working cross functionally across multiple teams and third-party suppliers. Lead the operational delivery agenda for your areas. Manage and responsible for Fraud and Payments online, building and optimising business processes to improve operational efficiencies and output. Manage and lead a team of Assistant Managers and Assistants, providing development opportunities to support growth Future thinking and forward strategic planning of operational activities, fraud prevention and payment processing. Leading on decision-making. Identify and manage issues and incidents affecting daily trading through to resolution. Provide senior management information, sharing key activities, issues, and trends. The insights are into key areas of the digital journey, from placing orders through to ..... full job details .....