Digital Learning Platforms Support Specialist

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Digital Learning Platforms Support Specialist

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Cambridge Service Alliance .Cambridge Judge Business School uses digital learning tools and techniques to support the delivery of world-class innovative teaching across all of our degree programmes. This is an exciting opportunity at a transformative time within CJBS to join a proactive and dedicated digital learning team.The role holder will work as part of a dedicated service delivery team supporting the operational delivery and development of the learning platform and associated technologies. Acting as the point of contact for professional and academic colleagues, the role holder will provide day-to-day support for users, responding to and solving service desk enquiries focusing on Moodle and our other learning platforms; and will support the operational delivery and development of platform services to include technical support, the creation of custom guidance, and service-wide documentation.The successful candidate will become a key part of the Business School''s Digital Learning team and will understand digital learning technologies and platforms, ideally from within an educational setting. They will demonstrate a proactive approach to stakeholder engagement and service delivery and be interested in building on their educational qualifications, background, and experience to help develop an exceptional support service for all users.Internal applicants wishing to undertake a secondment are welcome to apply. We encourage applications from candidates who meet most, but not necessarily all, of the listed requirements. Potential, adaptability, and a willingness to learn are equally important to us.Further information about Cambridge Judge Business School is available from the website: http://www.jbs.cam.ac.uk/home/Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University. We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements. Click the ''Apply'' button below to register an account with our recruitment system (if you have not already) and apply online. Informal queries may be directed to the HR Team at HRsupport@jbs.cam.ac.uk. Please quote reference NS47148 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Apply onlineResponsibilities

Work as part of a dedicated service delivery team supporting the operational delivery and development of the learning platform and related technologies.Provide day-to-day support for users, responding to and solving service desk enquiries, focusing on Moodle and other learning platforms.Act as the point of contact for professional and academic colleagues.Develop and deliver technical support, create custom guidance, and contribute to service-wide documentation.Qualifications and Skills

Understanding of digital learning technologies and platforms, ideally from an educational setting.Proactive approach to stakeholder engagement and service delivery.Willingness to learn and develop educational qualifications, background, and experience to support users effectively.Additional Details

Seniority level: Entry levelEmployment type: ..... full job details .....