Digital Improvement Supervisor

At The Institute of Chartered Accountants England and Wales (ICAEW), you''ll be part of an organisation that''s shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030 strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you''re looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.We''re looking for a Digital Improvement Supervisor to join our team in Milton Keynes on a permanent basis. This role offers a salary of £36,400 - £40,680 per annum with a hybrid working pattern.Lead the development and delivery of digital self-service solutions that improve the user experience, increase operational efficiency and support ICAEW''s digital-first ambition.The role provides leadership to a specialist team, driving continuous improvement across Service Centre channels through technology, insight, stakeholder engagement and strong operational governance.What you will be doing:Lead, coach and develop a high-performing digital improvement team, creating a culture of continuous improvement, accountability and growth.Own the delivery and ongoing optimisation of digital self-service solutions that ..... full job details .....