Digital Experience Manager

About The RoleAt Domino''s, your skills, ideas and judgement really matter. As our Digital Experience Manager, you''ll shape and improve the customer journey across our app, website and Dom Central-powered systems. From discovering the right deal to completing checkout, you''ll help make every interaction intuitive, consistent and high-performing. You''ll use customer insight, digital data and experimentation to identify what could work better, then bring Product, UX, Marketing, CRM, Operations and Technology teams together to deliver the change. Based in Manchester, you''ll also manage and develop one direct report, giving them the clarity, coaching and support they need to do great work. What You''ll BringYou understand how customers behave online and what makes an end-to-end ecommerce journey work. You''re comfortable moving between customer insight, commercial priorities and delivery, turning complex findings into clear recommendations that people can act on.You''ll bring: Experience improving digital customer journeys across websites, apps or other ecommerce platforms. A good understanding of ecommerce trading, including conversion, promotions, merchandising and onsite content. Practical knowledge of UX, conversion rate optimisation and test-and-learn approaches. The ability to interpret analytics, customer feedback and journey data to identify friction and prioritise improvements. Clear communication skills, with the confidence to influence Product, UX, Technology, ..... full job details .....