Digital Customer Support Apprentice

Hey there! We''re Manpower, a global leader in recruitment for over 70 years. We''re teaming up with a top IT client in Erskine and looking for enthusiastic young people like you to join our team!As part of the Customer Support team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.Responsibilities:Daily helpdesk support by responding to tickets requests from sales reps via Outlook and prioritising requests in order of importance. Ticket requests can include pricing, checking delivery dates for orders etc.You will become a user expert in Salesforce and manage end to end sales opportunities including opportunity creation, updates and tool/portal linkage, while also overseeing order processing and sales data entry to ensure accuracy and completenessConduct End User Verification (EUV) to confirm eligibility and validate pricing and deal requests, whilst also processing pricing submissions, deal registrations, and discount approvals in collaboration with internal teams, channel partners, and end usersYou will also collaborate with Customer Service and Technical colleagues using Teams to provide business updates on sales reps opportunities to advise on ..... full job details .....