Digital Credit Control Apprentice

About Highland Fuels:Highland Fuels is an independent, employee-driven energy supplier founded in Inverness in 1957, providing fuel, heating oil, and lubricants across Scotland and beyond. With 11 depots and a fleet of over 45 tankers, they serve domestic, commercial, agricultural, and marine sectors.About the role:We currently have a full-time opportunity for an apprenticeto join our busy team in Inverness. This is an ideal entry-level role for someone looking to start a career in accounts/finance-full training and support will be provided.Responsibilities:Become a super user on our CDS system - CODAS - where you will monitor tickets coming into the credit held holding page. You will analyse the incoming tickets and create, update and maintain customer accountsActing as first response to incoming queries into the credit control inbox via Microsoft Outlook, triaging and escalating when necessarySpeaking with customers in a friendly and professional way, including when accounts are overdue or at/over their credit limitDownloading credit applications and downloading these to Adobe PDFs before uploading to CODASCreate payment plans for customers and run weekly reports to Microsoft Excel to check accounts and direct debits are up to dateCreate and format documents on Microsoft WordMonitoring stock levels and reordering essential supplies as requiredRequired skills:Calm, organised and willing to learnInterest in working with numbers and financeGood keyboard skills and be ..... full job details .....