Digital Brand Protection Assistant

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, embodying the London way. London is our home and inspiration, reflecting its diversity and creativity. For over fifty years, our in-house shoe and accessory designers have created authentic, distinctive designs from our London headquarters. The rainbow is our signature, symbolizing good energy and love for our community and individual expression.

Our Values:

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Responsibilities:

Raise and investigate claims, review disputes, and maintain claims log.

Review and respond to chargebacks on e-commerce sales.

Act as key liaison for third-party partners such as Adyen, Forter, Netcraft, and Evri/FedEx.

Use Forter to optimize order approvals or rejections.

Manage the removal of fake and cloned websites using Netcraft.

Review daily online order volume.

The Person:

Highly organized

Collaborative with strong communication skills, capable of working across multiple departments and reporting effectively

Strong time management skills

Adaptable

Experience in fraud analysis and critical thinking; familiarity with fraud analysis tools like Forter is preferred

Enjoys a competitive salary, pension, life assurance, and employee discounts

Benefits include gym discounts, summer hours (3 pm Friday finish), monthly half-day pay, RetailTrust support, GP access, sample sales, and more

If successful, you will join a business that values its people as the key to driving our vision of being the world''s leading multi-channel retailer of luxury shoes and accessories. We operate in a fast-paced environment that rewards adaptability, hard work, and loyalty with excellent benefits and growth opportunities.

Our CultureWe are an energetic, fast-paced brand that embraces progress and innovation. Hard work is rewarded with new opportunities, and kindness is celebrated. Our summer hours promote work-life balance, and we foster a friendly, vibrant environment focused on wellbeing and community.

Our StoresThe first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, with over 70 standalone stores in the UK, including a flagship on London Oxford Street, and over 400 stores worldwide. Our retail presence also includes department store partnerships and pop-up shops.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against ..... full job details .....