Digital Adoption and Employee Experience Lead

Job Advert: Digital Adoption andamp; Employee Experience LeadContract Length: 6 months +Location: LondonWorking Pattern: 2-3 days per week in the office, via Umbrella companyOur client is seeking a dynamic and innovative Digital Adoption andamp; Employee Experience Lead to enhance the digital experience of colleagues across EMEA. This pivotal role acts as the single point of contact for user insights, driving a user-centric culture within the organisation. If you are passionate about shaping employee experience through effective communication and strategic engagement, this opportunity is for you!Key Responsibilities:User Insights andamp; Analytics:Gather, interpret, and communicate user experience insights across EMEA.Monitor satisfaction, sentiment, and behavioural trends using ITSM tools.Build user personas and employ journey mapping to identify friction points and moments that matter.Provide actionable recommendations based on user feedback.Agile and Continuous Improvement:Embed agile methodologies to prioritise insight-led actions.Inform backlog prioritisation and sprint planning using user journey insights.Continuously update communication materials through a test-and-learn approach.DEX Brand andamp; User Experience Communications:Champion a user-centric culture by acting as a DEX Brand Ambassador.Develop engaging communication standards aligned with the DEX tone of voice.Tailor messaging based on user personas to enhance accessibility and clarity.Toolkit andamp; ..... full job details .....