Dialler Manager

Our client is a rapidly growing company in the Eco / enironmental sector. They are looking for an experienced-Dialler Manager-to optimise outbound and inbound dialling systems to ensure efficiency and performance in their call centre. This role is essintial to driving sales and improving customer service levels. The-Dialler Manager-will work with cross-functional teams to develop strategic dialler solutions, monitor performance, and implement real-time adjustments to meet company goals. It is essential that the successful candidate has experience working with-ConnexAI.

Key Responsibilities:

Dialler System Management:

• Configure and maintain predictive, preview, and power dialler systems.
• Monitor dialler performance, adjusting pacing, algorithms, and settings to optimise efficiency.
• Resolve technical issues alongside IT and Support teams
• Troubleshoot dialler issues and make system adjustments when necessary.

Campaign Strategy & Optimisation:

• Develop and implement outbound strategies to align with business goals, optimising dialling , lead management and segmenting leads.
• Conduct testing of dialling strategies to improve contact and conversion outcomes.
• Analyse trends to refine dialling approaches and enhance campaign effectiveness.
• Create lead recycling processes to optimise conversion.

Compliance & Risk Management:

• Ensure all outbound activities comply with relevant regulations
• Implement measures to minimise risk, including call blocking, DNC compliance, and system audits.
• Be the company expert on regulatory changes and perform audits to maintain legal and ethical standards.

Team Coordination & Support:

• Collaborate with IT, Operations, Sales, and Marketing to align dialler strategies.
• Provide training and support to teams using the dialler , ensuring best practices and efficient use.
• Work with management to define success metrics, and targets for outbound campaigns.

Required Skills & Qualifications:

• 3+ years-of experience in dialler management or contact centre operations.
• Proficiency with dialler technologies (e.g., ConnexAI, Five9, Noble, Genesys, Aspect, or similar platforms).
• Experience using ConnexAI would definitely be an advantage.
• Experience with CRM and telephony integrations.
• Ability to analyse data sets to assist with strategic decisions and optimisations.
• Excellent problem-solving, analytical, and decision-making skills.
• High attention to detail, particularly in troubleshooting and dialler management.
• Experience with real-time performance adjustments to optimise agent and system performance.

If this sounds like you we would love to discuss this exciting opportunity with you.