Dialler Administrator

Dialler AdministratorDepartment: SME SalesLocation: Hull, HybridReporting To: Dialler ManagerWorking Pattern: Part Time (10AM - 2PM, Monday - Friday)Company OverviewDNA Payments is a rapidly growing FinTech organisation, established in 2018. We are one of the UK''s largest independent payment providers, supporting over 60,000 merchants and processing more than £1.2 billion in transactions each month. Our mission is to simplify and enhance the way businesses accept payments through innovative and reliable solutions.The opportunityWe have identified a role in our SME Data Team for a Dialler Administrator, who would act as a first-line for a number of critical tasks. The role has a focus towards maintaining regular processes, and acting as a 1st line responder for Data and Dialler queries.You will be responsible for:• Monitor real-time dialler performance, prioritising data in line with visible trends to optimise performance.• Generate and manage suppression files for external data providers, ensuring compliance and data integrity.• Post reports and ad-hoc updates to support operational decision-making• Maintain look-up tables with new Users and Team changes, making live changes to ensure any personnel changes are reflected in the data architecture.• Import and assign new leads into the dialler platform to ensure a consistent performance and data provision• Manage user accounts and groupings within the dialler platform, including new user creation and team mappings.• Liaise on ..... full job details .....