Development Research and Operations Manager

Job Summary

The Philharmonia Orchestra is seeking an organised, analytical and proactive Development Research and Operations Manager (DROM) to support the growth in fundraising activity of a busy and ambitious orchestra.Job Description

The Philharmonia Orchestra is seeking an organised, analytical and proactive Development Research and Operations Manager (DROM) to support the growth in fundraising activity of a busy and ambitious orchestra. The post-holder will deliver high-quality philanthropic research, pipeline and CRM management, the creation of donor briefings for individual, corporate and trust supporters, and horizon scanning for new and future opportunities.As the department''s research and CRM lead, the DROM will generate prospect research on those suggested by senior volunteers (Board, Development Board etc.) and those identified in our database, Tessitura. They will support fundraisers across giving streams to create engagement and cultivation plans, and act as the pipeline management champion for the team. The DROM will support fundraisers to ensure activity and contacts is logged consistently, working closely with the Head of Development to monitor KPIs, track and record income and maintain accurate donor and donation records.This position is central to ensuring that frontline fundraisers can focus on income generation, supported by robust operational processes, accurate data, and high-quality research.This role reports to the Head of Development and will work closely with the Senior Development Manager (Philanthropy) and Director of Development. The work of the Development team is actively supported by the Philharmonia''s Development Board.Job Requirements

Understanding of different fundraising income streams and the donor cultivation cycleExperience of philanthropic prospect research and data analysisHigh levels of organisational skills and attention to detailUnderstanding and experience of using a CRM database (Tessitura is an advantage)Understanding of fundraising and data protection regulation (including HMRC Guidelines, Gift Aid, GDPR and the Fundraising Regulator)Experience in handling financial and transactional data, and producing financial reportsAbility to manage multiple and competing prioritiesHigh-level of IT literacy, including the Microsoft 365 suiteExceptional interpersonal and communication skills (verbal and written)Interest in and appreciation of the artsExperience in a similar role within a fundraising team from the arts and cultural sectorKnowledge of the Philharmonia and its work; understanding the opportunities and challenges in the orchestral sectorJob Responsibilities

Research and Pipeline Development:Identify, qualify and research prospective major supporters, including individuals, corporates and trustsPrepare tailored profiles and high-quality briefings to staff and senior volunteers for meetings and eventsMaintain and refine the prospect pipeline, ensuring clear pipeline management stages and next actions for prospectsConduct due diligence research as required for donor engagementImplement improvements to pipeline management processTrack sector trends and philanthropic activity to inform prospecting and cultivationCRM, Data and Insights:Be the Tessitura CRM and financial process (such as Direct Debits and Gift Aid) lead for the Development team, maintaining accurate, timely, and GDPR-compliant recordsDevelop and implement systems, workflows and reporting tools to support a data-led fundraising approach such as in membership acquisitionProduce regular income and pipeline reports that support departmental planningJob Title: Development Research and Operations ..... full job details .....