Desktop Technician

Skills Required Strong Windows 10 andamp; 11 OS Build and Support Extremely strong communication skills, both written and spoken Well versed in providing a very high level of customer service to both users, customers and colleagues. Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person''s Assignment. Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges. Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible Legacy hardware (Example: Win10, Win7, etc.). Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners. Capable of ensuring device health is monitored, reported and remediated (DEX). Capable of maintaining OS currency using established processes leveraging Service Rings. Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue. Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer''s testing procedures provided to Supplier. ..... full job details .....