Desktop Team Lead

Job Title: Desktop Team LeadLocation: DoncasterWorking model: Onsite/5 daysSalary: £38,000-£42,000Why Apply?Our client, a well-established organisation with a strong focus on IT service excellence, is looking for a Desktop Team Lead to help drive the day-to-day performance of their Desktop Support Team. This is an excellent opportunity for an experienced desktop support professional ready to step into a leadership role, providing technical guidance, coordination and supervisory support across a busy end-user support function.ResponsibilitiesProvide technical leadership and line management support to the Desktop Support TeamAnalyse, plan and assign tasks to engineers, ensuring service levels are maintained and resourcing gaps coveredCreate timely and accurate service reports, documents and guides in line with document handling proceduresAssist and deputise in managing incident, problem and escalation management, customer complaints and service improvementSupport the collection and review of service transition documentation, coordinating handover into operational supportContribute to recruitment of support staff, including job descriptions, adverts, interviews and onboardingSupport adherence to policy, procedures and service standards, including asset management and device provisioningDiagnose and resolve hardware, software and OS related issues, applying structured troubleshooting methodsBuild, deploy, patch and maintain desktops, laptops, mobiles, peripherals and AV ..... full job details .....