Desktop Support Technician

Employer description:Mel''s Computer Care is a small but expanding computer support company based in Sale. We''re growing because our customers appreciate our personalised service.Overview:You will need to have excellent communication skills via face to face, telephone and email, you must be able to converse with non-technical people without technical jargon and be able to build and maintain good relationships with clients and colleagues.As well as being both self-motivated and self-disciplined, you will be able to remain calm under pressure and be a tenacious problem solver. You will be eager to learn with an ability to self-teach in areas of uncertainty. Finally, you should possess a strong customer service ethos with a hunger to develop and improve your experience.ResponsibilitiesDiagnosing faults with hardware and software.Rectifying faults.Carrying out installations, upgrades, new builds etc.After-sales support.Trouble-shooting client issues face to face, over the phone or via screen sharing.Desirable skills:Experience of delivering support and technical expertise to end users.Good system, software and hardware diagnostics, fault-finding and problem-solving skills.PC Hardware installation, maintenance, best practices and troubleshooting.Microsoft Windows 10 and 11.Good Communicator.Friendly and Approachable.Willing to learn and pursue a career in IT.Team player.UK driving license (suggested due to location). Entry requirements:3 GCSEs (or equivalent) at grades 4+ (A-C) ..... full job details .....