Desktop Support Technician

Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.We''re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.Overall purpose of the job:Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk.Provide technical support on site as well as remote desktop support to NHS Solent end users.Work in a rotation to provide on-site Desktop support to NHS HIOW end users for the core 08:00 - 17:00 Service Hours in the Static Tech Hubs as well as Roaming Tech Hubs.Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.Key responsibilities for this job:Respond to support contacts and tickets as assigned within Service Level Agreements.Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.Maintain an understanding of the internal escalation process.Maintain excellent verbal and written ..... full job details .....