Desktop Support Team Lead

End User Computing (EUC) Team Leader / Desktop Support Team Lead

Location: Wakefield, West Yorkshire (with occasional travel to local sites)

Contract: Initial 12-week contract

Rate: NHS Band 6 equivalent (-207.01 - -249.86 per day Umbrella)

IR35: In scope

We are seeking an experienced End User Computing (EUC) Team Leader to lead a busy Desktop Engineering function within an IT environment.This is an excellent opportunity for a hands-on technical leader who can motivate a team, improve service delivery and drive operational improvements whilst maintaining a strong focus on customer experience.You will lead a team of Desktop Engineers, oversee day-to-day support operations, manage service performance and play a key role in enhancing end-user computing services across the organisation.

Key ResponsibilitiesTeam Leadership

• Lead, motivate and support a team of Desktop Engineers.
• Manage and prioritise incidents, requests and project activity.

Operational & Technical Management

• Act as an escalation point for complex technical issues.
• Support the delivery of desktop services across multiple sites.

Service Improvement

• Identify opportunities to improve service delivery and ways of working.
• Support the adoption of ITIL best practice.

Technical Environment

• Microsoft Windows
• Active Directory
• Microsoft Exchange
• Citrix
• TCP/IP Networking
• Remote Access Technologies
• Backup & Recovery Solutions
• Endpoint Security & Antivirus
• Desktop, Laptop & Peripheral Support
• Hardware Deployment & Troubleshooting
• IT Service Management (ITSM) Tools

Essential Experience

• Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team.

IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER, LEADER, MICROSOFT, WINTEL

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C''s, Privacy Policy and Disclaimers which can be found at (url removed)