Desktop Support Team Lead

Desktop Support Team LeadLocation: Warrington / Manchester Area (Hybrid, 2-3 days per week onsite)Clearance: BPSS RequiredExpenses: Travel and accommodation covered where requiredAbout the RoleWe''re looking for a dynamic and people-focused Desktop Support Team Lead to lead our L2 Desktop Engineering team while driving improvements across Service Desk processes, digital support, knowledge management and user enablement.This is an excellent opportunity for an experienced Desktop Support Team Lead, Senior Desktop Engineer or End User Computing professional looking to combine operational leadership with service improvement and digital transformation initiatives.You''ll be responsible for managing a team of Desktop Engineers, ensuring high levels of service delivery and customer satisfaction, while helping shape the future of IT support through improved processes, automation, self-service and knowledge management.What You''ll Be DoingTeam Leadership and Service DeliveryLead, coach and develop a team of L2 Desktop EngineersManage workloads, priorities and resource allocation across multiple sitesConduct regular 1-1s, performance reviews and development planningOversee escalations and ensure timely resolution of complex technical issuesDrive high standards of customer service, ticket quality and process adherenceBuild a collaborative, accountable and high-performing team cultureService Improvement and Digital EnablementSupport the adoption of Service Desk tools, ITSM processes and ..... full job details .....