Desktop Support Specialist

Desktop Support TechnicianExcellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist ( 30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years'' experience in desktop support (preferably in financial services), this could be the ideal position for you.Responsibilities will include:Provide Level 1 and 2 desktop support to a global user baseHardware deployment (PC, Laptops, phones, etc.) and standardisationHardware repairs and replacementsDesk organization/standardization and troubleshootingInventory management and organization (Office, Homes, and DCs)Endpoint Management / Software InstallationsAudio/Visual (AV) supportPatch managementWork face-to-face on issues with usersDeliver end-user technical support and trainingConduct meeting room checks and assist with AV setup in the meeting roomsAssist with basic network troubleshootingAssist with mobile device management and MDM platformRequired SkillsGood knowledge of Windows 10 / 11Good desktop troubleshooting skills across hardware and softwareExperience supporting AV systemsCable patching experience in comms roomsService management tool experienceOffice 365 (Exchange, Teams, OneDrive)Basic Knowledge of Active DirectoryCapable of working with users face-to-face, strong interpersonal skillsStrong ownership mindset and attention to detailBasic ..... full job details .....