Desktop Support Specialist

Desktop Support Technician

Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist (-30,000 - -35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years'' experience in desktop support (preferably in financial services), this could be the ideal position for you.

Responsibilities will include:

• Provide Level 1 and 2 desktop support to a global user base
• Hardware deployment (PC, Laptops, phones, etc.) and standardisation
• Hardware repairs and replacements
• Desk organization/standardization and troubleshooting
• Inventory management and organization (Office, Homes, and DCs)
• Endpoint Management / Software Installations
• Audio/Visual (AV) support
• Patch management
• Work face-to-face on issues with users
• Deliver end-user technical support and training
• Conduct meeting room checks and assist with AV setup in the meeting rooms
• Assist with basic network troubleshooting
• Assist with mobile device management and MDM platform

Required Skills

• Good knowledge of Windows 10 / 11
• Good desktop troubleshooting skills across hardware and software
• Experience supporting AV systems
• Cable patching experience in comms rooms
• Service management tool experience
• Office 365 (Exchange, Teams, OneDrive)
• Basic Knowledge of Active Directory
• Capable of working with users face-to-face, strong interpersonal skills
• Strong ownership mindset and attention to detail
• Basic Powershell experience
• Experience with Azure Virtual Desktop is a plus