Desktop Support Engineer - Windows 11 Roll Out

Desktop Support Engineer - Day Rate Contract (2-3 Months)Contract: Day rate Duration: 2-3 monthsLocation: On-site / Hybrid (depending on requirements)Start: Immediate / Short noticeWe''re looking for an experienced Desktop Support Engineer to join a busy enterprise IT environment on a 2-3 month day-rate contract. This role is ideal for someone who enjoys being hands-on, takes pride in delivering excellent user support, and can hit the ground running in a structured, security-conscious organisation.You''ll play a key role in supporting end users, delivering Windows 11 deployments, and maintaining a secure, well-managed device estate.What You''ll Be DoingProviding 1st and 2nd line support across desktops, laptops, tablets, and smartphones, ensuring SLAs are consistently metSupporting a Windows 11 enterprise rollout, including Windows 10 migrations, device imaging, user data transfers, and post-deployment supportTroubleshooting hardware, software, and application issues across a diverse end-user baseManaging incidents and changes via a service desk tool, prioritising by business impact and escalating where appropriateCreating and maintaining knowledge base articles and support documentation to improve first-time fix ratesWorking closely with internal IT teams and third-party suppliers to resolve issues and drive continuous improvementYour Technical ExperienceStrong hands-on experience with Windows 10/11 and desktop/server environmentsWorking knowledge of Entra ID / Active ..... full job details .....