Desktop Support Engineer

Overview

As one of our Desktop Support Engineers, you will have responsibility for providing technical support to internal Colleagues. Working within a vibrant Tech business, you will be resolving IT related incidents, requests and queries on a day to day basis. Typically, you will be responsible for the resolution of incidents and service requests, and when required, lead (or participate in) projects associated with enhancing service provision or introducing new or upgraded technology. You will also be responsible for problem analysis and investigation whilst working within an ITIL aligned delivery framework.Responsibilities

Providing IT support for all Colleagues via phone, email, remote capability or face-to-face, undertaking in-depth diagnosis, escalating to the relevant trains where applicableTechnical escalation point, pro-actively supporting and mentoring colleaguesParticipating in deployment and implementation of IT projectsManagement of Service Desk processes such as leavers, new starters and movers and the associated role based accessUnderstanding the Change Control Process, raising relevant change controls where necessary to support changes into production environmentsAccountable for managing the support queueEnsuring accurate records are kept on actions taken within the ticket management systemEnsuring asset and licence details are correctly managedQualifications

Proven experience in a Desktop Support / 2nd line RoleExperience of working in an ITIL aligned environmentEstablished track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving connectivity issuesProven ability to create clear and comprehensive testing and technical documentationWorking knowledge of common server-side technologies such a Windows Server 2022, Active Directory etcMicrosoft Windows 11, Knowledge of Microsoft remote products VPN, Remote desktop services.Experience of working in a highly regulated environment, ideally the Financial Services industryMicrosoft Windows 10/11 or Windows server accreditationITIL V4 foundation certificationMS Azure Fundamentals (AZ-900)Software distribution platform experience – MECMVirtualization – Management and Maintenance of VMware – creating and maintaining templates and virtual machines.Strong Knowledge of Microsoft Intune and Autopilot (DAAS/MDL)Microsoft 365Understanding of role-based access control (RBAC)Understanding of Back-up technologies (Evault/Rubrik), carry out file restoresSupporting Apple Mac Devices (Laptops, Time capsule – backups).Experienced in using Encryption software (Sophos Central/File Vault – Mac)Understanding of Apple iOS to support company devicesUnderstanding and utilisation of PowerShellAdditional Information

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.If you feel you\''d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.Recruitment Process: Please note that all successful applicants will undergo relevant employment reference, financial and criminal record ..... full job details .....