Desktop Support Engineer - SC Cleared - Inside IR35

Location: Bridgwater Working Pattern: 100% OnsiteEmployment Type: ContractSecurity Clearance: Active and transferable SC clearance required Role Overview We are seeking an experienced Desktop Support Engineer to provide high-quality onsite IT support at the Bridgewater site. The successful candidate will support end users across desktop, laptop, mobile and peripheral technologies, ensuring IT services remain stable, available and effective. You will work closely with end users, Service Desk teams, infrastructure teams and third-party suppliers to diagnose and resolve hardware, software, network and Microsoft 365-related issues. This is a hands-on, site-based role requiring strong troubleshooting skills, excellent customer service and the ability to manage incidents and service requests independently through to resolution. Key Responsibilities Provide onsite desktop and end-user IT support. Diagnose and resolve hardware, software, application, network, VPN, printer and mobile-device issues. Support Windows 10 and Windows 11 environments. Manage incidents and service requests in line with agreed service levels. Monitor and manage incoming support requests through phone, email and Microsoft Teams. Record, update and maintain accurate incident and service-request tickets. Build, configure and deploy laptops and desktop computers using approved standard images. Support Microsoft Managed Desktop devices. Provide hardware break-fix support. Support Microsoft 365 and Office ..... full job details .....