Desktop Support Engineer (SC Cleared)

Desktop Support Engineer (SC Cleared) Key PointsLocation: Clyde Faslane (onsite required)Clearance: SC clearance requiredContract Length: 12 monthsRate: £19.33 per hour (UMB)Start: ImmediateOverview This is an opportunity to join a leading technology services provider delivering on-site IT support within a secure, enterprise environment. You will work as part of a structured support team operating within a hub-and-spoke model, providing essential services across desktop, hardware, and end-user environments. The role combines hands-on technical support, ticket management, and asset control, ensuring services are delivered efficiently and in line with service level agreements. This position is ideal for an engineer with strong hardware experience who enjoys working in a process-driven, onsite environment, supporting users directly and resolving technical issues end-to-end. Key ResponsibilitiesManage and maintain assigned ticket queues, ensuring all updates and resolutions meet agreed service levelsProvide hands-on desktop and laptop support, including diagnosis, troubleshooting, and repairPerform hardware break/fix activities, including more complex laptop and desktop repairsLiaise with vendors (eg HP, Dell) for parts ordering, warranty returns, and repairsSupport stock and asset management, including scanning equipment in and out of locationsManage and process IT equipment disposals in line with defined proceduresCarry out locker replenishment activities where requiredFollow ..... full job details .....