Desktop Support Engineer - Nexthink

Location: London W1 Rate: 40 per hour/ 300 per day, overtime paid at time and a half Contract: Initial six months, rolling and expected to be long term IR35: Inside IR35 via umbrella company Working pattern: Five days per week onsite, the standard working day is 7.5 hours A highly regarded financial-services organisation in Central London is looking for an experienced Desktop Support Engineer to join its established onsite technology team. This is a hands-on second and third-line support position with a particular focus on Nexthink. The organisation is expanding its use of the platform and requires someone who has genuinely used Nexthink in a desktop-support environment and can help develop its capabilities further. Alongside BAU support, you will be trusted to take ownership of project work without requiring close supervision. This may include hardware refreshes, Windows migrations, office moves and writing or improving technical procedures. What you will be doing: Providing hands-on second and third-line desktop support Supporting senior and VIP users with a professional, white-glove service Using Nexthink to investigate endpoint performance and user-experience issues Developing the use of Nexthink dashboards, alerts, campaigns, investigations and Remote Actions Identifying recurring problems and supporting proactive or automated remediation Supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID and Exchange Working with Intune, Autopilot/SCCM, ..... full job details .....