Desktop Support Engineer - Gatwick Airport

Overview

As an Airport Engineer in London Gatwick UK, you’ll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.What’s in to you?

Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.What will you do?

Provide on-site support for incidents and service requests, ensuring timely resolution.Perform break-fix services for workstations, kiosks, e-gates, and peripherals.Manage workstation configurations, hardware replacements, and installations.Escalate issues when necessary, ensuring swift issue resolution.Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.Schedule: 9 am - 5 pm, Mon-Fri.What will you bring to ESP?

2+ years experience in an IT support roleGood knowledge Windows O/S ecosystemMS 365 and Ticketing System experience5 years of UK work history for airside clearanceFull UK driving license and good communication skillsAbility to lift 20-40kg and work in various physical environments.What We Offer

Competitive salary based on experience.A learning culture to help develop your IT career.Who are we

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat!Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.ESP is an equal-opportunity employer.Senior Technical Support Engineer

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