Desktop Support Engineer

Desktop Engineer+4 months ++SC cleared role +Inside IR35 + 250 - 300 a day+on site in Yeovil Skills:+2nd line support experience+Previous PC Build or Deskside experience with Windows 11+SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements:Responsible for maintaining and promoting highest level of service to the client.Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficientProvide 1st and 2nd Line support for Incidents and Catalog requestsDesktop / Laptop / VDI - build, configuration, and deployment to end usersPABX administration and support.Supporting Win11 issues, Hardware, Testing capabilityAssist with software installation / deploymentSoftware and hardware troubleshootingWork within challenging SLA''s and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when requireSmartphone support (InTune)Local network cable patchingAssisting with customer projects on ad-hoc basisCreate and update procedural documentationSkills and experience required:We are looking for a self-motivated team player with good technical and interpersonal skills.You will be able to multi-task and enjoy working under pressure with tight deliverables.You will take pride in the quality of your work and enjoy ..... full job details .....