https://jobs.co.uk/job/desktop-support-analyst2nd-line-support-analyst-dgh-recruitment-ltd--f437b4da-0eff-4de3-82df-852a1b795dfd RSS feed for Desktop Support Analyst/2nd Line Support Analyst at DGH Recruitment Ltd.. en-gb Wed, 10 Jun 2026 09:30:38 GMT https://jobs.co.uk/job/desktop-support-analyst2nd-line-support-analyst-dgh-recruitment-ltd--f437b4da-0eff-4de3-82df-852a1b795dfd https://jobs.co.uk/job/desktop-support-analyst2nd-line-support-analyst-dgh-recruitment-ltd--f437b4da-0eff-4de3-82df-852a1b795dfd Tue, 09 Jun 2026 11:53:24 GMT Location: Manchester | Salary: 30000.00-30000.00 Annual | Type: Permanent | Desktop Support Analyst/2nd Line Support AnalystA fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis.Desktop Support Analyst/2nd Line Support AnalystKey Responsibilities:* Providing a professional and consistent level of Technology support to all staff* Responding to incoming incidents and requests at first point of contact reported via all mediums* Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement* Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues* Alerting Senior Analysts and Managers of reoccurring incidents and potential issues* Keeping customers apprised and updated* Escalating problems to the senior team members and third-party suppliers where necessaryDesktop Support Analyst/2nd Line Support AnalystAttributes/Skills:* Experience working within a legal environment is essential* Knowledge of Windows 10 and Microsoft Office 365* Understanding of PC Hardware and operating systems* Awareness of using Active Directory* Experience of lo... Permanent