Desktop Support Analyst - London

Desktop Support Analyst Rate - 200 (A day)Location - London (Liverpool Street)Duration - 3 Months (Initially)IR35 - Outside KEY RESPONSIBILITIESServe as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional mannerProvide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix DirectorManage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra IDMaintain and manage hardware inventory, printers, and AV equipment across the London officeAdminister and support Microsoft 365 and Windows desktop environments, including user account management and license provisioningPerform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where requiredSupport video conferencing and collaboration tools, including Zoom and other AV systemsLog, track, and resolve tickets using the organization''s Jira ticketing systemCommunicating software and security best practices to end users at varying levels of technical abilityAdhere to business continuity protocols and change control processes when implementing changes to the environmentLiaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS3+ years of hands-on desktop support experience ..... full job details .....