Desktop Support Analyst

Senior Desktop Analyst3 months Milton Keynes - onsite x5 times 274 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOBThe Senior Desktop Analyst role is responsible for providing all employees including field based staff with support for all VPN Desktops, Laptops, iPhones, iPads and all associated client based applications.They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained.The main part of the role is to maintain and update the laptop estate and support all mobile devices following the build and security design from the Technical Lead - Desktop Services.They will also be available via the IT Tech Bar (and virtual Teams based IT Tech Bar) to effectively support the business in real time.This role reports to the Technical Lead - Desktop Services.MAIN RESPONSIBILITIES Responsible for providing 2nd line IT support to business colleagues with laptops, printers and meeting room AV equipment.Responsible for provisioning and supporting iPhones and iPads to business colleagues and resolving associated incidents and service requests.Responsible for provisioning of laptops with VPN, Windows 10, configuring user profile, supporting business colleagues and initial handover.Responsible for covering the IT Tech Bar to support business colleagues for both pre-booked appointments and "walk-ups".Producing and acting upon monthly reports showing Microsoft patching status, backups and antivirus ..... full job details .....