Desktop Support Analyst 2 nd Line 13 month FTC Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You ll provide 1st and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the Desktop Support Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service Desk Manager, you ll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members of the team to provide quality solutions for end-users. Record and manage incidents and service requests, delivering effective solutions within service levels. Working as part of a team to manage and maintain all end-user devices deployed at home or in an office. Onboarding of local and global joiners, movers and offboarding leavers. Ensure that end-users devices are up to date with security patches and secured using Microsoft Intune, Defender Qualys patch management solutions. Assist with hardware and asset procurement. The ideal candidate will have the following relevant ..... full job details .....