Desktop Supervisor

We are seeking an organized and proactive Desktop Supervisor to join a trusted property services specialist with over 55 years of experience. This is a pivotal role managing reactive maintenance workflows to ensure safe and high-quality repairs for residents across thousands of homes.

As a Desktop Supervisor, you will lead daily operations from a central hub, ensuring efficient job allocation and smooth communication between field teams and planners. Your focus will be on maintaining first-time fix rates, compliance, and value for money.

Key Responsibilities:

• Workflow Management: Oversee daily operational delivery and manage operative "whip sheets" to ensure productivity.
  
• Technical Oversight: Review and optimize Schedule of Rates (SOR) coding and provide remote technical guidance to operatives.
  
• Performance Tracking: Monitor KPIs, including job closures and first-time fix rates, while preparing productivity reports for management.
  
• Quality Assurance: Conduct compliance checks via desktop reviews and occasional site visits.
  
• Stakeholder Liaison: Act as a bridge between planners, admin, field supervisors, and client teams.
  

The ideal candidate is a detail-driven professional who thrives in fast-paced, problem-solving environments. You should balance operational speed with high standards of accuracy and resident care.

Requirements:

• Sector Experience: Proven background in social housing repairs or maintenance supervision.
  
• Technical Knowledge: Strong understanding of SOR and housing disrepair legislation.
  
• Systems Proficiency: Competent with job management systems and Microsoft Office.
  
• Communication: Ability to manage operatives and negotiate with multiple stakeholders effectively.
  
• Mobility: A full UK driving license for occasional site visits.
  

This role offers the chance to work with a national group that prioritizes internal progression and professional development.

Benefits Include:

• Leave: 25 days'' annual leave plus bank holidays.
  
• Perks: Access to a discounts platform for travel, cinema, and wellbeing.
  
• Bonuses: Colleague referral fees and long-service awards.
  
• Giving Back: 1 paid volunteer day per year.
  
• Growth: Ongoing training and a culture of promoting from within.