Desktop Supervisor

We are seeking an organized and proactive Desktop Supervisor to join a trusted property services specialist with over 55 years of experience. This is a pivotal role managing reactive maintenance workflows to ensure safe and high-quality repairs for residents across thousands of homes. The RoleAs a Desktop Supervisor, you will lead daily operations from a central hub, ensuring efficient job allocation and smooth communication between field teams and planners. Your focus will be on maintaining first-time fix rates, compliance, and value for money. Key Responsibilities:Workflow Management: Oversee daily operational delivery and manage operative "whip sheets" to ensure productivity. Technical Oversight: Review and optimize Schedule of Rates (SOR) coding and provide remote technical guidance to operatives. Performance Tracking: Monitor KPIs, including job closures and first-time fix rates, while preparing productivity reports for management. Quality Assurance: Conduct compliance checks via desktop reviews and occasional site visits. Stakeholder Liaison: Act as a bridge between planners, admin, field supervisors, and client teams. About YouThe ideal candidate is a detail-driven professional who thrives in fast-paced, problem-solving environments. You should balance operational speed with high standards of accuracy and resident care. Requirements:Sector Experience: Proven background in social housing repairs or maintenance supervision. Technical Knowledge: Strong ..... full job details .....