Desktop Services Lead (DV Cleared)

Desktop Services Lead (DV Cleared)£720 Per Day, Inside IR35Taunton - 4 Days Per Week On-site DV Clearance Require6 months Contract Your new company A large Government organisation based in Taunton Your new role The Desktop Services Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects. Responsibilities Advanced Support andamp; Escalation (30%) - Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents.Technical Leadership andamp; Mentoring (20%) - Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture.Engineering Improvement andamp; Automation (15%) - Analyses trends, drives automation and tooling to reduce incidents and improve service quality.Technology Evaluation andamp; Implementation (10%) - Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security.Standards, Documentation andamp; Governance (10%) - Maintains best-practice guides, ensures compliance, supports governance/assurance.Stakeholder Collaboration andamp; Projects (10%) - ..... full job details .....