Desktop Engineer

Desktop Support Engineer - (Mac Focused) Location: London - 5 days onsiteContract: 3 monthsIR35: Inside IR35Start: ASAP We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer''s IT team in London on an initial 3-month contract. This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills. The Role You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office. Technical Environment The customer operates a predominantly Apple environment: 90% Mac / 10% Windows macOS and Apple hardware Microsoft Entra ID - desirable Cisco - desirable IT ticketing/service management systems User access management Hardware provisioning and support The role will include: Providing day-to-day desktop support, with a strong focus on Mac/macOS Managing and resolving tickets through the IT ticketing system Providing face-to-face and walk-up support Managing user access and permissions Setting up new users and equipment Supporting onboarding and offboarding Preparing, configuring and troubleshooting laptops and other hardware Dealing with general IT requests and user issues Troubleshooting Mac and Windows devices Maintaining accurate ticket updates and documentation Providing a friendly, professional and responsive service to users Supporting senior ..... full job details .....