Desktop Engineer

Desktop Engineer Hybrid - Manchester Based Salary- £27162.49 Job Description As a Desktop Support Engineer, you will provide desktop support to company employees, both on-site and remotely, for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults, email systems, telephony systems, collaboration platforms, and associated in-house applications. Responsible for maintaining all IT equipment onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Troubleshoot reported faults with Windows desktops, laptops, mobile devices Maintain a high degree of customer service through face-to-face communication, telephone, email, and instant messaging support. Gather and submit evidence in relation to quarterly and annual security policies, compliance requirements, and external audits. Maintain close attention to Service Level Agreements (SLAs) and set clear expectations with customers. Solve complex technical issues and actively participate in continuous improvement initiatives. Device builds experience using MECM/SCCM. S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user ..... full job details .....