Desktop Analyst

1st / 2nd Line Support AnalystWe are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.Key ResponsibilitiesProvide 1st and 2nd line IT support to end usersTroubleshoot hardware, software and connectivity issuesManage user accounts, passwords and permissionsSet up laptops, desktops and mobile devicesLog and manage incidents through the ticketing systemEscalate more complex issues where requiredTechnologiesWindows 10 / 11Microsoft 365Active DirectoryEntra ID / Azure ADMicrosoft IntuneMicrosoft Teams and OutlookBasic networking, VPN and connectivityLaptop and desktop hardwareRequirements1 year experience in a 1st Line, Service Desk or Desktop Support roleGood understanding of the Microsoft technology stackBasic Active Directory and user administration experienceConfident troubleshooting Windows and Microsoft 365 issuesGood communication and customer service skillsKeen to develop into a stronger 2nd Line Support positionLogisticsMonday - Friday (40 hours a week)London, MayfairOnsiteBenefits Salary 28,000 - 35,000 depending on experienceHealth and wealth benefitsPrivate company pensionSocial eventsVolunteering and community engagement opportunities To find out more about Huxley, please visit (url removed)Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to ..... full job details .....