Deskside Technician

Deskside Technician We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.Key ResponsibilitiesReplace desktops, laptops, and monitors on a like-for-like basis to minimise user disruptionPerform break-fix support across all desktop equipmentCarry out IMAC (Install, Move, Add, Change) activitiesManage and complete assigned tickets, maintaining regular communication with scheduling teamsDiagnose and resolve technical issues using available tools and expertiseDeliver timely, high-quality solutions while keeping users informed and escalating where necessaryFollow documented procedures and maintain accurate, up-to-date recordsSupport additional tasks and ad hoc assignments as requiredAdhere to health and safety policies and relevant compliance standardsRemain vigilant to security risks and follow reporting procedures where neededSkills and KnowledgeStrong PC literacy with a solid understanding of Windows operating systemsExperience supporting Microsoft Office Suite (including Visio/Project)Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.)Familiarity with Active Directory (desirable)Understanding of networks, troubleshooting, and network buildsExperience with printer setup/configurationExposure to VPN ..... full job details .....