https://jobs.co.uk/job/deskside-technician-ecs-resource-group-ltd--b2932fb0-1f0c-4305-86d5-98c8ac49225d RSS feed for Deskside Technician at ECS Resource Group Ltd. en-gb Fri, 11 Sep 2026 12:37:00 GMT https://jobs.co.uk/job/deskside-technician-ecs-resource-group-ltd--b2932fb0-1f0c-4305-86d5-98c8ac49225d https://jobs.co.uk/job/deskside-technician-ecs-resource-group-ltd--b2932fb0-1f0c-4305-86d5-98c8ac49225d Wed, 09 Sep 2026 23:00:00 GMT Location: Scunthorpe | Salary: £32000 - £35000/annum | Type: Permanent | Deskside Technician Location: Scunthorpe Salary: Up to -35,000 per annum Hours: Full Time, 37.5 hours per week We are seeking an experienced and customer-focused Deskside Technician to join a busy IT support team, providing hands-on technical support and acting as a key escalation point for complex IT issues. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting, delivering exceptional customer service, and taking ownership of incidents through to resolution. The Role As a Deskside Technician, you will provide second-line support across desktop hardware, software, applications, and end-user devices. Working closely with Service Desk and infrastructure teams, you will ensure technical issues are resolved efficiently while maintaining high levels of customer satisfaction. Key Responsibilities Act as an escalation point for technical issues that cannot be resolved by the Service Desk team. Diagnose and resolve desktop, application, and user-related IT issues. Take end-to-end ownership of incidents and service requests through to successful resolution. Provide regular updates to users and maintain accurate ticket records. Buil... Permanent