Deskside Support

As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues.Client DetailsOur client is a well-established organisation with a strong reputation for innovation within the financial services industry.They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers.DescriptionThis is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.Please note, this is a fully on-site role.Key responsibilities include:Managing and resolving support tickets in line with defined KPIsProviding deskside support for end user devices, office hardware, meeting rooms, and local infrastructureSupporting major incident management and disaster recovery activityMaintaining and contributing to the knowledge management databaseManaging device lifecycle processes including builds, deployments, recovery, and decommissioningConfiguring and provisioning hardware and software using SCCM and IntuneSupporting ITIL-aligned ..... full job details .....