Deskside IT Support Technician

Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Deskside Support Technicians (2nd line) for 12 months. The role is full time, to start ASAP and paying 19.50 PAYE + holiday pay or 25.13 Umbrella per hour.The role is 5 days a week on site (no home working) Purpose of the RoleDeskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and departments to offer the best possible service.Providing 2nd line support in a corporate environmentExcellent customer facing skills and telephone mannerAnswers to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff.Supporting project work.Duties and ResponsibilitiesManagement of stockIssuing of hardware and handoverTo answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to faceProviding on-site supportWork with wider team to offer ideas to improve service/user experienceSkills requiredOffice 365 configuration and troubleshootingWindows 10Azure/IntunesActive directory administrationTicketing system (Assyst/service now)Dell laptop and desktop warranty processMobile device support and adminIncident ManagementGood ..... full job details .....