Deskside and Technology Support Analyst Location: 5 days on site - Bristol based office Start Date: ASAP Duration: 6 months Hourly Rate: £35.00 Must have an active SC clearance Purpose of the Role:The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. Key Responsibilities: - Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet IT service and safety standards, mitigating risks from audits and assessments. - Support the setup of new office locations, sites, or projects in the region. - Manage and maintain ServiceNow ''Stock Rooms'' and oversee goods receipting processes. - Coordinate the recycling and disposal of outdated IT equipment in accordance with asset ..... full job details .....