Desk Side Analyst

Location: Reed House, Norwich - with travel Salary: £26,666 - £36,665 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent If you have exceptional customer service skills and want to make a real difference to people''s lives, then this could be just what you''ve been looking for! Following an internal promotion, we''re looking for a Desk Side Analyst to join us. You must have experience of running IT clinics/tech bars/drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers, including regular VIP support. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet and mobile support (Android and iOs), you''ll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You''ll provide on-site technical support and assistance to customers at the group''s offices, sheltered housing schemes (known as LiveSmart) and other locations within East Anglia and the North of England where Clarion provides corporate IT services. You''ll be working closely with the Service Desk and other DDaT teams to deliver high-quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn ..... full job details .....