Desk Based Subsidence Technician

Working from a home base living anywhere in the UK, you will be expected to provide support with the Subsidence Team and wider divisions Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriateUndertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit Report preparation and completion within the agreed SLA''s, maintaining high standards of communication, both internally and externally Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim Reviewing of claims, amendments and updating within our claims system Respond positively to varying client requirements and changes in the wider business environmentAbout you:Candidates must have previous experience in a similar industry / role, handling difficult conversations Cert CII and/or Cert CILA, BDMA or similar is preferred but not essential Effective written and verbal communication skills with an ability to articulate complex issues Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook Good technical and problem-solving skills with an eye for identifying Salary and Benefits:Salary up to £32,000 per annum plus pension, death in service and 25 days holiday. ..... full job details .....