Desk Based Subsidence Engineer

New Opportunity supportive managementDeliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).What will your day look like:Claims Management Excellence: Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.Customer-Centric Approach: Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.Collaborative Liaison: Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.Data Integrity: Maintain precise and up-to-date records in the company''s claims management system.Supplier Coordination: Oversee third-party specialists-such as arboricultural consultants, site investigators, and drainage repair teams-ensuring quality and cost-effective outcomes.Technical Oversight: Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.Quality Assurance: Adhere to customer service standards and SLAs, delivering consistent, high-quality results.Knowledge and Abilities:Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or ..... full job details .....