Desk Account Manager

About the Role

Desk Account Manager

Location: Bromborough

At Panda, we help businesses manage waste more responsibly, improve recycling performance, and reduce environmental impact. As part of a growing resource recovery business, we’re focused on delivering strong service, building long-term customer relationships, and helping our customers get more value from their waste and recycling solutions.

We’re looking for a Desk Account Manager to take ownership of a portfolio of established SME customers. This is a relationship-led, desk-based role where you’ll act as the main point of contact for your customers, making sure they receive excellent service while identifying opportunities to grow and develop each account.

As a Desk Account Manager at Panda, you’ll build strong relationships with decision-makers, proactively manage renewals and service changes, and work closely with internal teams to resolve issues quickly and professionally.

This Desk Account Manager role would suit someone with experience in account management, customer success, or desk-based sales who enjoys building relationships, spotting opportunities, and delivering a high-quality customer experience.

What You’ll Be Doing

You’ll manage and develop a portfolio of SME customers, helping to retain business, increase account value, and make sure customers receive the right waste and recycling solutions for their needs.

You’ll be responsible for:

• Managing and developing a portfolio of SME customers with annual spend between £7,500 and £15,000.
• Acting as the primary point of contact for commercial and service-related enquiries.
• Building strong relationships with customers and key decision-makers.
• Proactively managing contract renewals, price reviews, and service updates.
• Identifying opportunities to upsell and cross-sell additional services, including recycling, food waste, glass, and specialist collections.
• Monitoring account performance, spend, and margins to maximise retention and account value.
• Working closely with Operations, Billing, and Customer Service teams to resolve issues quickly and efficiently.
• Supporting customers to remain compliant with waste legislation and environmental requirements.
• Maintaining accurate customer information and activity records within the CRM system.
• Delivering against retention, revenue growth, and customer satisfaction targets.

What We’re Looking For

We’re looking for someone who is commercially minded, customer-focused, and confident managing multiple accounts in a busy environment.

You’ll bring:

• Experience in account management, customer success, or desk-based sales.
• A track record of managing and growing SME customer accounts.
• Strong relationship-building and communication skills.
• Experience handling contract renewals, price discussions, and retention conversations.
• The ability to identify and convert upsell and cross-sell opportunities.
• Confidence using CRM systems and managing customer pipelines.
• A proactive mindset with strong problem-solving skills.
• Good attention to detail and the ability to keep customer records accurate and up to date.
• Experience in waste management, recycling, environmental services, or a related sector would be beneficial but is not essential.

Why Join Panda?

This is a great opportunity for someone looking for a practical, customer-focused Desk Account Manager role where you can take ownership of your own customer portfolio, build long-term relationships, and play a direct part in customer retention and growth.

You’ll be joining a business that values service, accountability, sustainability, and people who take pride in doing things properly.

About Us

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)