Desk Account Manager

About the Role Desk Account Manager Location: Bromborough At Panda, we help businesses manage waste more responsibly, improve recycling performance, and reduce environmental impact. As part of a growing resource recovery business, we re focused on delivering strong service, building long-term customer relationships, and helping our customers get more value from their waste and recycling solutions. We re looking for a Desk Account Manager to take ownership of a portfolio of established SME customers. This is a relationship-led, desk-based role where you ll act as the main point of contact for your customers, making sure they receive excellent service while identifying opportunities to grow and develop each account. As a Desk Account Manager at Panda, you ll build strong relationships with decision-makers, proactively manage renewals and service changes, and work closely with internal teams to resolve issues quickly and professionally. This Desk Account Manager role would suit someone with experience in account management, customer success, or desk-based sales who enjoys building relationships, spotting opportunities, and delivering a high-quality customer experience. What You ll Be Doing You ll manage and develop a portfolio of SME customers, helping to retain business, increase account value, and make sure customers receive the right waste and recycling solutions for their needs. You ll be responsible for: Managing and developing a portfolio of SME customers with annual ..... full job details .....